Usj21 Privacy Policy — Malaysia User Data Protection
This Privacy Policy explains how usj21 collects, uses, stores, and protects the personal information of our platform users. We are committed to safeguarding every user's privacy and handling data responsibly in line with industry best practices.
Effective date: January 2026
1. Information We Collect
When you register or use the usj21 platform, we collect several categories of information to provide a secure and fully functional service.
Account information: Full name, date of birth, email address, phone number, and encrypted password. This information is required to create and verify your account identity.
Payment information: Details related to your chosen payment method, such as bank account number, bank name, and transaction information in MYR. We do not store full card numbers — this data is processed by third-party payment processors that comply with industry security standards.
Device and browser information: IP address, device type, operating system, browser version, and general location data. This information is used for account security, fraud detection, and optimising how the platform displays on your device.
Usage data: Login records, betting and game history, in-platform navigation activity, and your saved preferences. This data helps us improve the user experience and detect unusual activity.
- Account Information
- MYR Payment Data
- Device Information
- Usage Data
2. How We Use Your Information
Processing registrations, verifying identities, managing accounts, handling MYR deposits and withdrawals, and ensuring all transactions are completed smoothly and securely.
Detecting suspicious login activity, preventing account misuse, identifying fraud attempts, and ensuring each user operates only one account.
Analysing usage patterns to improve the interface, refine platform performance on mobile devices, and ensure the content displayed is relevant to user interests.
Sending important account-related notices, responding to customer support enquiries, and informing users of any changes to usj21's terms or policies.
3. Cookies and Tracking Technologies
The usj21 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly.
Session cookies: Used to maintain your login state during an active session. These cookies are automatically deleted when you close your browser.
Preference cookies: Saving preferences such as your chosen language and display format so you don't have to reconfigure them each time you access the platform.
Analytics cookies: Used to understand how users interact with the platform — which pages are visited most frequently, how long users spend on a given page, and common navigation paths. This data is analysed in aggregate and does not identify individuals.
You can manage cookie settings through your browser preferences. Please note that disabling certain cookies may affect the functionality of some parts of the platform.
4. Data Storage, Security & Third-Party Sharing
User data is stored on secured servers and accessed only by authorised personnel. Active account information is retained for as long as the account remains active. Following account closure, certain data may be kept for the period necessary to comply with legal requirements, resolve disputes, or prevent fraud. Data that is no longer needed is securely deleted in accordance with established procedures.
All communication between user devices and usj21 servers is protected with SSL encryption. Passwords are never stored in plain text — they are processed using secure hashing methods.
Our security monitoring system operates around the clock to detect any unauthorised access attempts. Our technical team conducts regular security audits to ensure the platform infrastructure remains up to date.
Usj21 does not sell, rent, or transfer users' personal information to third parties for marketing purposes. User information is only shared in the following limited circumstances:
- Payment processors: Transaction details required to process MYR deposits and withdrawals via DuitNow, FPX, or other supported payment methods.
- Technical service providers: Third parties that assist with hosting, analytics, or technical support, subject to strict confidentiality agreements.
- Legal requirements: Where required by a court order or competent authority under Malaysian law.
5. User Rights and How to Exercise Them
Every usj21 user has certain rights regarding their personal data. These rights can be exercised by contacting our support team.
You have the right to request a copy of the personal information we hold about you. Requests will be processed within a reasonable timeframe.
If the information we hold is inaccurate or incomplete, you have the right to request a correction via the account portal or by contacting support.
You may request the deletion of your personal data, subject to legal retention obligations and any outstanding transaction settlement requirements.
To exercise any of the above rights, or if you have concerns about how your data is handled, please contact us at: [email protected]. We will respond to your request within a reasonable timeframe.
6. Policy Changes and Contact Information
Usj21 reserves the right to update this Privacy Policy at any time in response to changes in data handling practices, legal requirements, or platform operations. Users will be notified of any significant changes via an in-platform notice or their registered email address.
The "last updated" date at the top of this document will be revised whenever changes are made. We encourage users to check this page periodically to stay informed about how we handle their personal information.
For any enquiries regarding this Privacy Policy, how your data is handled, or to exercise your rights as a user, please contact the usj21 support team at: [email protected]
You may also refer to Terms & Conditions and Responsible Gaming Policy us for more information about overall platform usage.